Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Greets and services customers in accordance with established guest service standards.
- Handles financial transactions including exchanging cash for slot tickets, performing credit checks, and cashing checks.
- Processes checks.
- Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards.
- Provides even exchange of cash and exchanges of receipts for cash. Processes jackpots. Provides change and breaks down bills.
- Balances funds and assets at end of work shift.
- Responsible for sports wagering ticket redemption at a dedicated cage window.
- Ability to work as a Sportsbook Writer before or after a scheduled shift in addition to days off.
- Responds to guest questions and concerns.
- Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years cashier or related experience preferred.
- Must be available to work flexible shift, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions
