Position Summary: Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
Job Title: Cocktail Server
Department: Food & Beverage
Reports To: Shift Manager Beverage
FLSA Designation: Non-Exempt
License Type: Non-Gaming
Target Pay: Start - $13.77 One Year - $15.30
Essential Job Functions:
- Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
- Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
- Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
- Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
- Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
- Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
- Picks up empty glasses and returns them to the proper area
- Cleans and replaces dirty ashtrays if applicable
- Assists all guests regardless of where they are seated
- Handles any guest’s complaints or problems in a prompt and courteous manner
- Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
- Ensures thorough communication between shifts
- Performs all other duties as assigned
Qualifications:
- Must be 21 years or older
- High school diploma or equivalent
- Prior serving experience preferred
- Knowledge of POS systems
- Must be available to work flexible shifts, weekends, and holidays
- Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
- Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
- Ability to obtain and maintain all necessary licensing
Working Conditions:
- Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours
- Occasionally required to stoop, kneel, or crouch
- Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to 25 pounds
- Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
- Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting conditions
