Summary: Greets guest and controls dining room seating according to established policies and guest service standards.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language.
- Proactively greet team members and guests, initiating interaction to provide service.
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Greets guests, determines seating location, escorts guest to tables, and provides menus.
- Answers phone, utilizes reservation system, responds to guest inquiries and takes reservations.
- Refers difficult guest complaints to management.
- Keeps abreast of casino promotions and events in order to respond to guest inquiries.
- Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
- Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Three or more months of related experience and/or training preferred.
- Must be able to work flexible shifts weekends and holidays.
- Knowledge of Database software
- Ability to successfully fulfill the pre-employment process.
- Ability to speak an Asian language is preferred.
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms, frequently required to stoop and kneel.
- Must occasionally lift up to 10 pounds.
- Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
- Ability to work in a noisy and smoky environment
