Essential Job Functions:
The essential functions include, but are not limited to the following:
- Answers phones, the phone should not ring more than three times.
- Greets all guests entering Martorano’s and bids guest farewell and thanks them for choosing Martorano’s.
- Shows the guest, at a comfortable pace WITH them, to their table.
- Pulls out chairs, starting with women first.
- Gives a quality assurance, for example “Enjoy your dinner.”
- Introduces server when seating guest.
- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
- Informs the server of special requests, celebrations or time constraints, using approved methods.
- Follows approved check transfer policy.
- Performs opening and closing procedures as defined.
- Provides the kitchen and management with a breakdown of large parties throughout the meal period as necessary.
- Performs any mailing, posting, mailing list, and projects given them by the manager on duty as time permits.
- Pays particular attention to all tables which will be seated, making sure that the table is properly set before seating.
- Ensures that all menus and wine lists are in good shape, wiped and presentable to the guest. Posting daily floor plans.
- Stocking supplies (ie: matches, business cards, toothpicks, etc)
- Adheres to proper sanitation procedures.
- Maintains cleanliness, stocking, sale and appearance of retail items and restaurant entrance.
- Maintains Martorano’s uniform in good condition and reports to work in authorized uniform as mandated by Martorano’s. This includes maintaining a clean and well-groomed appearance in compliance with Martorano’s dress code standards
- All other duties as assigned.
Qualifications (Knowledge, Skills, and Abilities):
- 1 year of experience in a bar, lounge, or full service restaurant.
- Excellent communication skills. Ability to perform basic math.
- Being able to effectively maintain working relationships with staff and other departments.
- Full knowledge and understanding of Martorano’s rules, policies and procedures.
- Must possess the disposition to have fun at work and display that spirit to our guests. Ability to read, write, and communicate verbally in English.
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
Physical Demands and Work Environment:
- Standing, running, observing, walking
- bending, tasting, balancing, sitting, kneeling, climbing, reaching stretching,
- turning, throwing,
- hearing, smelling,
- Lifting, pushing, carrying, or pulling 25lbs.
- Inside, outside, temperature change, humid, dirty, noisy, smoky, wet, dry, illuminated, dimly lit
