Job Summary:
Responsible for delivering exceptional service by providing our guest with sports information and writing sports tickets. The Sportsbook Writer is familiar with the range of betting offers and actively communicates these to our guests. The Sportsbook Writer is aware of and contributes to sportsbook action plans and takes pride in knowing who our guests are and how our processes work.
Available Shift:
- Swing Shift- 3:00PM-11:30PM
Supervisory Responsibilities:
Duties/Responsibilities:
- Welcomes guests to the Sportsbook room
- Explains Sportsbook promotional programs to potential guests, hands out informational brochures and keeps guests informed of all promotional activities and events.
- Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
- Communicates effectively when explaining wagering to new guests and is able to use simple terms to communicate the process of wagering.
- Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day.
- Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer.
- Responsible for placing, writing and processing tickets as requested by guests.
- Responsible for verifying and processing winning tickets.
- Complies with all internal controls and procedures related to departmental operations.
- Must maintain strict confidence of any and all confidential and proprietary information disclosed by the Casino, team member of the Casino, or a guest of the Casino
- Clearly communicate all pertinent information and any irregularities to your supervisor or manager.
- Handles guests questions and disputes; resolving complaints and difficult situations in a calm and patient manner.
- Ensures compliance with Virginia Lottery Board regulations and with the company's internal controls.
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements.
- Performs other duties as assigned.
Minimum Education and Experience Requirements:
- High school diploma or equivalent
- Must be 21 years of age or older
- 6 months’ guest services experience preferred
- 6 months’ cash handling experience preferred
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with good negotiation tactics.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to sports betting
- Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
- Proficient with Microsoft Office Suite or related software.
- Ability to communicate in English verbally and in written format with Team members and guests
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals
- Ability to be a TEAM player
- Ability to obtain and maintain all necessary licensing
- Ability to work flexible shifts and days of the week including holidays
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
Physical Requirements:
- Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift up to 25 pounds.
- Able to work with others while maintaining a positive and professional demeanor.
- Must have the ability to stand and walk for long periods of time.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
