Summary: Supervises table games dealers to maintain the integrity of assigned games and personnel
Job Title: Supervisor Table Games
Department: Table Games
Reports To: Pit Manager Table Games
FLSA Designation: Exempt
License Type: Gaming
Target Pay: $67,000 - $87,500
Essential Job Functions:
- Monitors and supervises all assigned gaming areas
- Opens and closes Table Games in assigned area verifying count as provided by the dealer
- Inspects card decks prior to play
- Tracks and records player buy-ins, wins, losses and bet amounts
- Monitors bets and payouts and corrects as needed
- Supervises player tracking process
- Initiates and verifies fills to tables
- Investigates and resolves guest complaints or concerns in accordance with standard procedures
- Maintains security of all games, monies and personnel
- Must respond calmly and makes rational decisions when handling guest demands
- Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures
- Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy
- Discretionary ability to extend complimentary services in accordance with the approved comp matrix
- Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
- Interviews experience and Dealer School candidates for employment
- Participates in preparing and delivering written evaluation
- Handles team member issues with professionalism and confidentiality
- Coaches team members for success while they are dealing on and off a game
- Responsible for enforcing policies and procedures of the company (including discipline process)
- Performs all other duties as assigned
Qualifications:
- Must be 21 years of age or older
- High school diploma or equivalent
- Two or more years of related experience
- Minimum of one year multi game dealing experience
- Knowledge of Table Games math, procedures, game protection and training requirements
- Knowledge of a minimum of two Table Games, ie: Blackjack, Craps, Roulette as well as specialty games
- Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Must possess excellent customer relations and communication skills.
- Available to work flexible shifts, weekends and holidays
- Ability to obtain and maintain all necessary licensing
Working Conditions:
- Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
- Must occasionally lift and/or move up to 25 pounds
- Frequently required to stoop and kneel
- Ability to interact with others while maintaining a courteous, positive, and professional demeanor
