Summary: Lead table games dealers to maintain the integrity of assigned games and personnel.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Monitors and supervises all assigned gaming areas.
- Opens and closes table games in assigned area verifying count as provided by the dealer.
- Inspects card decks prior to play.
- Tracks and records player buy-ins, wins, losses and bet amounts.
- Monitors bets and payouts and corrects as needed.
- Supervises player tracking process.
- Initiates and verifies fills to tables.
- Investigates and resolves guest complaints or concerns in accordance with standard procedures.
- Maintains security of all games.
- Responds calmly and makes rational decisions when handling guest issues.
- Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
- Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations.
- Train and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Makes recommendations for Team Member discipline to Pit Manager.
- Assists with dealer performance review process.
- Responsible for safeguarding assets.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Two or more years’ related experience.
- Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.
- Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must possess excellent customer relations and communication skills.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Must be able to identify colors.
- Ability to work in a noisy and smoky environment.
- Able to work with others while maintaining a positive and professional
