Summary: Learn to deal table games in accordance with established standards in a high volume, fast-paced and customer-oriented environment.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Attend all dealer school training sessions in order to meet the state and Company training requirements.
- Effectively learn to perform the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures and applicable gaming regulations.
- Learn how to handle guest transactions, game irregularities, disputes or customer issues that may arise during live action.
- Effectively learn how to exchange currency for chips and pay or collect bets according to house rules in an accurate manner using the training currency and cheques provided in class.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High School Diploma or GED required.
- Must possess excellent customer relations and communication skills.
- Outgoing, personable, and professional demeanor.
- Must be able to get along with co-workers and work as a team.
- Must be able to attend all dealer school classes
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Must be able to identify colors.
- Able to work with others while maintaining a positive and professional demeanor.
- Able to work in a noisy and smoky environment.
