Computer Repair Technician

Riverside Technologies, Inc. (RTI) is seeking a skilled Computer Repair Technician to join our team. In this role, you will act as the frontline face of our onsite technical support, handling hardware installations, network troubleshooting, and equipment maintenance.

If you thrive in a fast-paced environment, love solving technical problems, and possess outstanding customer service skills, we welcome your application!

What You’ll Be Doing:

• Providing onsite support, including hardware and networking support for desktops, laptops, and servers.
• Repairing printer equipment at customer sites within established Service Level Agreements (SLAs).
• Executing system installs, moves, adds, and changes on computer hardware and software components, while testing and inspecting units for quality assurance.
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion.
• Prioritizing and reviewing work orders to schedule daily work.
• Developing a working knowledge of all operating standards, practices, and procedures.
• Performing inventory management.
• Performing other related duties as assigned.