The IT Service & Logistics Coordinator plays a critical role in coordinating daily service operations, managing inventory, and supporting hardware fulfillment for customer orders. This position blends dispatching, warehouse logistics, and hands on technical work to ensure technicians, customers, and remote sites receive accurate, timely support.
What You’ll Be Doing:
Service Dispatch & Coordination
- Organize and maintain the service ticket board to ensure timely assignment of tickets to field technicians.
- Prioritize incoming requests and dispatch technicians based on skillset, location, and urgency.
- Monitor ticket progress and adjust assignments as needed to maintain workflow efficiency.
Shipping, Receiving, & Logistics
- Ship products daily to remote site customers and maintain accurate shipment logs.
- Prepare outgoing shipments, including scheduling pickups with FedEx, UPS, and other carriers.
- Receive incoming packages, freight deliveries, and customer equipment; verify contents and update records.
Inventory Management
- Track inventory levels for toner, hardware, parts, and consumables.
- Update inventory systems daily to reflect incoming and outgoing stock.
- Assist with cycle counts and inventory audits to ensure accuracy.
Technical Assembly & Repair
- Build, repair, and configure IT hardware for customer orders (printers, PCs, Chromebooks, peripherals, etc.).
- Perform basic troubleshooting and functional testing before equipment ships.
- Stage and prepare devices for installation by field technicians or direct customer delivery.
