Riverside Technologies Inc. is currently seeking a Network Engineer with an emphasis on telecommunications. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!
Job Summary:
As a Network Engineer, you will be responsible for implementing Network topologies based on the design specifications. RTI has multiple levels of engineers with various responsibilities, including:
- Designing, implementing, monitoring, and managing RTI’s customers’ local and wide area networks
- Optimizing system availability to ensure uninterrupted user operations
- Modifying and repairing networks
- Diagnosing complex telephony issues using packet captures, system logs, and call trace analysis.
- Field Engineering up to 50% travel
What You’ll Be Doing:
- Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware
- Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers
- Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations
- Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware
- Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
- Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms.
- Implementing and monitoring QoS policies
- Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer
- Administering SIP trunking, RTP
- Performing other related duties as assigned
