The primary functions of the Customer Service Representative/Sales Support individual are to support our sales staff and manage customer accounts.
What You’ll Be Doing:
- Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class
- Communicating with customers pre- and post-delivery of products and services
- Communicating with suppliers, vendors, and distributors regarding product shipment and order status
- Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
- Maintaining detailed records of order activity
- Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
- Verifying accuracy and completeness of customer purchase orders
- Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
- Verifying stock of products ordered
- Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
- Register warranties
- Updating records/data entry and creating new records with excellent accuracy
- Performing other related duties as required and assigned
