Key Responsibilities- Review files and activities within Front Office teams to ensure strong risk controls and effective processes.
- Gather and assess management information (MI) from multiple sources to monitor performance and escalate concerns when needed.
- Analyse data to identify trends, emerging risks, and opportunities for improvement.
- Communicate review outcomes clearly and in an accessible way.
- Recommend process enhancements and improvements based on monitoring insights.
- Understand and apply departmental policies and procedures.
- Produce reports from oversight processes, including root cause analysis and corrective action tracking.
- Support resolution of audit findings and contribute to strengthening the control environment.
- Manage team communications, including monitoring shared inboxes and ensuring timely, professional responses.
Qualifications & Experience- GCSEs (or equivalent), including Maths and English.
- Experience working collaboratively across different levels of an organisation.
- Ability to work effectively in a team environment.
- Experience producing or interpreting management information and reports.
Skills & Knowledge- A methodical and organised approach to work.
- Familiarity with financial services systems (e.g., CRM, JHC Figaro, BITA).
- Strong data analysis and reporting skills.
- Ability to meet deadlines with resilience and determination.
- Excellent communication skills—both verbal and written—with the ability to adapt to different audiences.
- Diplomatic and professional in interactions.
- Strong report writing skills with attention to detail.
- Calm and composed under pressure, with effective time management.
- A positive, proactive team player who values collaboration and inclusion.
- Consistency and accuracy in delivering high-quality work.
What We Offer- A supportive and inclusive workplace where diverse perspectives are valued.
- Opportunities for professional development and growth.
- A culture that encourages innovation and continuous improvement.
About Us
Charles Stanley & Co. Limited is one of the oldest firms on the London Stock Exchange. Its origins lie in a banking partnership established in Sheffield in January 1792. The bank prospered, as did the Stock Exchange investment business. By the 1830s this had grown to the point where a Director was needed in London to handle it, so Charles Stanley came southwards to London.
As the business grew it became recognised as a separate operation and in 1852 the name Charles Stanley first appeared as an independent member firm of the London Stock Exchange. Today, Charles Stanley is one of the UK’s leading wealth management firms. We provide a range of financial planning and investment management services to national charities, trusts, financial advisers and professional institutes, but our principal business remains as it was over 200 years ago, the provision of a high-quality, personal service to our private clients.
