Lead Technican

About RMA Worldwide Chauffeured Transportation

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services operating in Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington, DC. We pride ourselves on offering a diverse fleet that includes sedans, SUVs, sprinters, mini-buses, and Motor Coaches, enabling us to provide accurate concierge service by blending seamless technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of employer. Embarking on a career at RMA means embarking on continuous learning and growth. Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about embodying our core values and ensuring exceptional service in every city, every time.

VISION STATEMENT:

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence, integrity, and continuous improvement, where Every Employee Counts and plays an integral role in our collective success. We are committed to offering our clients an exceptional travel experience, seamlessly integrating technology and logistics to refine our driving force: Every Ride Counts!

Position Summary

The Lead Technician is responsible for overseeing the daily maintenance and repair activities of the company's fleet of luxury motor coaches, minibuses, and commercial vehicles. This position serves as the shop's technical leader, ensuring repairs are completed safely, efficiently, and to the highest quality standards. The Lead Technician performs advanced diagnostics and repairs while providing guidance, training, and support to maintenance technicians to maximize fleet reliability, safety, and operational readiness.

Shift

• 6 am - 3 pm

Essential Duties & Responsibilities

• Lead the daily workflow of the maintenance shop by assigning work, monitoring repair progress, and ensuring timely completion of maintenance tasks.
• Perform advanced diagnostics and repairs on diesel-powered motor coaches, minibuses, and commercial vehicles.
• Troubleshoot complex mechanical, electrical, hydraulic, pneumatic, and electronic systems.
• Diagnose and repair engines, transmissions, drivetrains, suspension, steering, air brake systems, HVAC, emissions systems, and electrical components.
• Oversee preventive maintenance inspections in accordance with DOT regulations, manufacturer specifications, and company standards.
• Ensure all vehicles are safe, compliant, and ready for service.
• Mentor, coach, and train maintenance technicians to improve technical skills and overall shop performance.
• Assist with troubleshooting difficult repairs and provide technical guidance to technicians.
• Review completed repairs for quality assurance and accuracy.
• Coordinate with the Fleet Maintenance Manager, Dispatch, and Parts Department to prioritize repairs based on operational needs.
• Maintain accurate repair orders, maintenance records, and inspection documentation.
• Assist in managing shop inventory, tools, and equipment.
• Respond to emergency roadside service calls when necessary.
• Promote and enforce all company safety policies and OSHA regulations.
• Foster a clean, organized, and professional work environment.

Required Qualifications

• High school diploma or GED required.
• Minimum of 5–8 years of heavy-duty diesel, motor coach, or commercial vehicle maintenance experience.
• Previous experience leading or mentoring technicians preferred.
• Strong experience with diesel engines, air brake systems, HVAC, electrical systems, and computerized diagnostics.
• Ability to read wiring diagrams, service manuals, and technical schematics.
• Valid driver's license required; CDL Class B or Class A with Passenger endorsement preferred.

Preferred Qualifications

• ASE Medium/Heavy Truck Certifications (T-Series).
• Experience working on MCI, Prevost, Van Hool, Temsa, Grech, Mercedes-Benz Sprinter, or similar commercial passenger vehicles.
• Cummins, Allison, Detroit Diesel, or OEM manufacturer training.
• EPA Section 609 Air Conditioning Certification.
• Welding and fabrication experience is a plus.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Expert troubleshooting and diagnostic abilities.
• Excellent knowledge of DOT safety regulations and preventive maintenance programs.
• Strong organizational and time-management skills.
• Ability to prioritize multiple repair projects in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with fleet maintenance software and diagnostic equipment.
• Commitment to safety, quality workmanship, and customer service.

Physical Requirements

• Ability to lift up to 75 pounds, with assistance for heavier components.
• Ability to stand, bend, kneel, crouch, climb, and work underneath vehicles for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate hand tools, power tools, lifts, and shop equipment.

Why Join RMA Worldwide

At RMA Worldwide, our reputation is built on providing safe, reliable, and luxury ground transportation. As the Lead Technician, you will play a critical role in maintaining one of the region's premier motor coach fleets, ensuring every vehicle meets the highest standards of safety, performance, and customer satisfaction while helping develop the next generation of skilled fleet technicians.