The Role:
As an Operations Trainer, you will be based onsite at our Romeoville, Illinois facility, where you will develop, coordinate, and deliver standardized, role-based training programs that support all Pharmacy Operations functions. In this role, you will partner closely with subject matter experts across Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to create training that prepares employees to perform their work safely, consistently, and in compliance with operational and regulatory requirements.
You will play a key role in onboarding new employees, supporting process improvements, implementing SOP changes, and measuring training effectiveness as the organization continues to scale. This position reports to Pharmacy Operations and collaborates cross-functionally to build and sustain a high-performing, well-trained workforce. The role is based onsite at our Romeoville, IL facility and supports training initiatives across all Pharmacy Operations locations. Periodic travel to other pharmacy locations is required to deliver training, support operational initiatives, and partner with local teams.
Lead onboarding and role-based training programs across all Pharmacy Operations functions.
Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.
Partner with cross-functional SMEs to develop and maintain standardized training materials that align with operational processes, SOPs, and regulatory requirements.
Coordinate training associated with new products, equipment, process improvements, and SOP updates.
Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.
Monitor training completion, competency, compliance, and training effectiveness using established metrics and reporting tools.
Identify retraining opportunities through quality events, audits, process changes, operational metrics, and leadership feedback.
Collaborate closely with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to ensure consistent training and workforce readiness across all Pharmacy Operations locations.
3+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.
Experience developing and delivering operational training programs in a fast-paced environment.
Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.
Strong project management, organization, and communication skills with the ability to manage multiple priorities.
Experience partnering with cross-functional teams to implement process improvements and operational initiatives.
Experience using Learning Management Systems (LMS) and Microsoft Office applications.
Knowledge of quality systems, regulatory requirements, and standardized work practices is preferred.
A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth stipends
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals by providing the easiest and most effective care possible. They offer nationwide telehealth, labs, and pharmacy services through a vertically integrated platform.