FDM Operations Coordinator

Foundation Summary 

The Robert R. McCormick Foundation is a leading philanthropic institution investing more than $75 million annually in Chicagoland, with a focus on improving economic opportunities on Chicago’s South and West Sides. The Foundation is named for its donor, Colonel Robert R. McCormick. The Foundation’s Board of Directors also oversees Cantigny, Col. McCormick’s estate, which today provides educational and recreational opportunities in Chicago’s western suburbs.

The 500-acre Cantigny estate includes McCormick’s Home and Gardens, which host dozens of programs and events annually for nearly half a million visitors; the First Division Museum, a military history museum that tells the story of the U.S. Army’s 1st Infantry Division, beginning in World War I, in which Col. McCormick served, to present; and Cantigny Golf, a 27-hole public golf course and a 9-hole short course, perfect for children and families.

Position Summary 

We are seeking a highly organized and experienced FDM Operations Coordinator to join our team. As the Operations Coordinator, you will be responsible for overseeing the daily operations of the museum, ensuring the smooth functionality of exhibit galleries and activities. You will play a vital role in preserving and promoting our museum's mission of educating and inspiring visitors about the army through the lens of the First Infantry Division. The standard schedule for this position is Wednesday through Sunday with some flexibility based on operational needs.

Essential Functions 

• Organize the daily operations of the museum, including shift manager assignments, kiosk assignments, and museum event staffing
• Directly supervise volunteers; ensure that the museum is staffed during open hours; conduct volunteer training and provide updated and accurate reference materials for Cantigny memberships and events, procedures, emergency preparedness, and policies.
• Ensure the museum’s physical facilities are clean, safe, welcoming, and fully equipped for daily operations by conducting daily inspections prior to opening.
• Identify and address facility and AV maintenance issues and maintain records
• Coordinate and collaborate with internal departments, external partners, and stakeholders to ensure the successful execution of museum programs and events
• Collect visitor data through evaluations, demographics, or other methods, and use as a tool to enhance visitor experiences.
• Report management indicators such as visitation, program numbers, and staff/volunteers hours.
• Model excellent customer service for staff and volunteers, including proactive greeting and interaction with visitors to direct them towards galleries, exhibits, and amenities.
• Participate in museum programs including, but not limited to special events, lectures, and professional development training
• Perform other duties as assigned