Assistant Community Manager

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

The objective of this position is to develop good resident relations with epic customer service while being diplomatically firm but fair. The Assistant Community Manager must plan, organize, and lead subordinates; safeguard and implement changes to ensure the overall integrity of the community; set and implement policies and procedures that are community-specific, as well as those directed by management; liaise with government agencies to achieve the level of cooperation required to run and fill the community; coordinate with other departments within the Company; and ultimately achieve the highest quality of service we can provide.

Performance Objectives

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual
• Ensure Community is well maintained and meets Roberts Community curb appeal standards by inspecting the property on a regular basis
• Manage and oversee the operations, maintenance, administration, and improvements of the community
• Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed
• Supervise the collection of site rents monthly. Ensure prompt deposit and accurate record keeping of these funds.
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals
• Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospects
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis
• Develop and implement positive resident relations program for the community
• Achieve and maintain designated occupancy goals and objectives
• Recruit, train and develop qualified talent to achieve project goals
• Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies
• Ensure compliance with all HUD and Fair Housing regulations
• Additional or modified duties as assigned within the Company’s discretion