About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.
Performance Objectives
- Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
- Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
- Provide assistance and respond to queries via online chat to enhance customer experience
- Report resort comments, suggestions, and complaints to the General Manager for timely resolution
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
- Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
- Initiate collection calls for site rental payments as instructed, ensuring timely payments
- Utilize email communication to correspond with residents and potential guests as required
- Maintain organized resort files, reports, and records, ensuring accuracy and completeness
- Upload resident files and communications to Rent Manager for documentation and tracking purposes
- Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
- Monitor office supplies inventory and place orders as necessary to ensure availability
- Manage mail and packages, sorting and distributing them to designated mailboxes
- Secure documents for leases and maintain confidentiality of sensitive information
- Input meter readings accurately to track usage and manage utility billing processes
- Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
- Performs other related duties as assigned
