General Manager

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

Performance Objectives

• Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
• Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
• Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
• Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
• Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
• Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
• Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
• Provide essential data to support capital expenditure and expansion budget planning for the management team
• Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned