HR Operations Specialist

About Roberts Resorts & Communities:

At Roberts Resorts & Communities, we make a genuine change in every life we touch. That’s why as a company, our goal comes down to this single purpose: to build community and fulfill dreams. We achieve results by being passionate, resourceful, collaborative, and committed to integrity and epic customer service.

Our growing portfolio of manufactured home communities, RV resorts, and vacation destinations provides welcoming places where residents and guests can connect, create lasting memories, and feel at home.

Position Summary:

The HR Operations Specialist supports the day-to-day operations of the Human Resources department, including payroll, benefits, leave administration, workers' compensation, employee records, HRIS administration, and employee support.

This is a hands-on role for someone who is organized, responsive, detail-oriented, and comfortable managing multiple deadlines. The HR Operations Specialist works closely with the HR Director to ensure employee information is accurate, recurring HR responsibilities are completed in a timely manner, and employees and leaders receive consistent HR support.

What you'll do:

Payroll & HRIS

• Support bi-weekly payroll processing, including reviewing timecards, PTO, unpaid time, and other payroll items.
• Maintain the payroll log throughout each payroll cycle.
• Complete new hire onboarding.
• Initiate workflows to process employee changes, including terminations, transfers, compensation changes, supervisor changes, and cost-center changes.
• Maintain accurate employee information in Paylocity.
• Maintain accurate PTO balances and complete scheduled PTO updates.
• Assist with HRIS audits and data cleanup.

Benefits & 401(k)

• Process benefit enrollments, changes, and terminations.
• Assist employees with routine benefit and 401(k) questions.
• Maintain accurate benefit records in Paylocity and carrier systems.
• Support Open Enrollment administration and employee communications.

Leave of Absence & Workers' Compensation

• Coordinate day-to-day administration of FMLA and other leaves of absence.
• Maintain accurate LOA files, documentation, correspondence, and tracking.
• Follow up with employees and managers regarding required leave documentation and return-to-work information.
• Report workers' compensation claims and maintain complete WC files and tracking.
• Follow up on open claims and required documentation.
• Escalate complex leave, accommodation, or WC matters to the HR Director.

HR Operations

• Maintain accurate employee records and personnel files.
• Process termination documentation and required notices.
• Process PINs and create the monthly Birthday and Anniversary Calendar.
• Coordinate HR notifications to IT, Accounting, and other departments.
• Prepare exit letters and other routine employee correspondence.
• Monitor the HR inbox and respond to routine employee and manager requests.
• Assist with HR compliance audits and recordkeeping.
• Support Trainual administration, including employee assignments, reporting, and completion tracking.
• Assist the HR Director with HR projects and other department initiatives.