At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position:
Global Customer Support (GCS), a part of Roche Diagnostics Solution (RDS), is the global organization responsible for technical services in the Diagnostics Division. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams.
GCS with its approximately 600 employees is located in Mannheim, Penzberg, Rotkreuz, Meylan, Tucson, Pleasanton, Sant Cugat, Panama, Columbia, Sao Paulo, Indianapolis and Boston. Approximately 200 employees are located in Mannheim, responsible for Serum Work Area & Workflow products and Global Spare Part Management.
We are an international team of 15-20, located in Mannheim, Penzberg and Sant Cugat. Most of us have worked in different countries as field service engineers or application specialists. Our core competencies are training & support of Serum Work Area products such as the cobas® pro integrated solution (incl. i601), cobas 8100 automation systems and US serology solutions (RBSS-US). We provide the service perspective within product development projects & initiatives relevant to service. All of us foster personal networks of different stakeholders within Roche, the local service organizations and our external instrument manufacturer Hitachi-HighTech.
The Opportunity:
As a Application Support & Training Specialist you will ensure ongoing product support for analytical system platforms (Clinical Chemistry, Immunochemistry analyzers and Mass Spec analyzers). Your primary focus will be on integrated solution support and training of cobas pro systems.
This also includes laboratory implementations and solutions particularly around network and IT topics such as host interface (HL7), mobile and remote solutions, navify® Lab Operations products, and automation.
Furthermore you will be:
Who you are:
The ideal candidate is service and customer focused, enjoys developing and implementing training sessions for customers, application specialists and customer support specialists and already has experience with different training methodologies and teaching skills necessary. For handling the responsibilities described above, you have the following prerequisites and skills
Education & Experience
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Roche Diagnostics S.L. is a Spanish subsidiary of Roche Diagnostics, a global leader in in-vitro diagnostics and a provider of medical diagnostics solutions.