Customer Service Export

Your challenge

In this role, you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our international export customers. You are responsible for coordinating the complete customer process, from quotation and order processing to international transport and delivery.

You enjoy working in an international B2B environment, where customer focus, commercial awareness and operational accuracy go hand in hand. You build strong customer relationships while working closely with colleagues across Sales, Supply Chain, Logistics and Production to deliver the best possible service.

Do you enjoy taking ownership, coordinating international processes and ensuring that everything runs smoothly? Then we would like to hear from you!

What will you be doing?

As a Customer Service Employee Export, you are responsible for coordinating the complete customer process, from quotation to delivery. Your main responsibilities include:

• Processing, monitoring and expediting customer orders in SAP, ensuring accurate order entry and delivery according to confirmed agreements;
• Preparing and following up on customer quotations in CPQ, ensuring competitive pricing, correct freight costs and agreed profit margins;
• Coordinating with Sales, Supply Chain, Logistics and Production to ensure efficient order processing and timely deliveries;
• Arranging international sea freight, including booking containers, selecting cost-effective transport solutions and monitoring shipments;
• Preparing and coordinating export documentation, including invoices, Bills of Lading, Certificates of Origin and other required customs documents.
• Handling customer complaints, credit notes and credit management issues in cooperation with the relevant internal departments;
• Building strong relationships with international customers and agents while ensuring accurate customer and product master data.

Where will you work?

You will join our ROCKWOOL Technical Insulation Division, specializing in insulation solutions for customers worldwide in the process industry and the marine and offshore segment. The division is also actively expanding into new sustainable markets, such as wind farm substations, offshore CO₂ storage and solar power plants.

Your workplace is located in Roermond, where around 20 colleagues work within the Technical Sales Division. Our Export Customer Service team supports customers across international markets, including Asia, the Middle East, Africa and South America.

Together with approximately 70 colleagues representing more than 20 nationalities worldwide, you ensure that requests from our international customers are handled efficiently, professionally and to the highest level of customer satisfaction. You will report directly to the Customer Service Manager Export, who is also based in Roermond.

Working from home is possible for up to one day per week.

What do we require?

To be successful in this role, you are customer-oriented, accurate and well-organized. You enjoy working in an international environment and know how to manage different priorities while maintaining a hands-on approach.

In addition, you bring:

• A completed MBO+ or HBO degree in a Commercial, Logistics or related field;
• Experience in a B2B Customer Service role is a pré;
• Experience with ERP systems, preferably SAP, and order processing functionalities;
• Good knowledge of Microsoft Office;
• Excellent communication skills in Dutch and English, both written and spoken;
• A proactive and independent working attitude, with strong organizational skills and the ability to work under pressure;
• Experience with export procedures, international shipping documentation and ocean freight is an advantage. Knowledge of additional languages, preferably French and/or Spanish, is also considered a plus.

What do we offer?

Besides a competitive salary, we offer an attractive benefits package including:

• A full-time role for 36-40 hours a week;
• A 13th month, holiday allowance and travel allowance;
• 25 vacation days plus an additional 26 paid leave days (based on full-time employment);
• A bicycle plan and discounts on gym memberships;
• Flexible working arrangements, including the possibility to work from home up to one day per week;
• A collective pension scheme;
• An international and supportive working environment with opportunities for personal development and career growth;
• An active staff association and the opportunity to purchase ROCKWOOL products at discounted employee rates.

This is how you apply

We value diversity and therefore welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or identity.

We look forward to receiving your application. Please apply via the application button.

If you have any questions, please contact our Corporate Recruiter, Joey Bokhorst, via [email protected].