1st Level Assurance Engineer with FRENCH

- Network surveillance, 1st level restoration and preventative maintenance;
- Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
- Maintain the service delivery level within the agreed SLAs;
- Interpret / understand technical information and prepares technical documentation;
- Controls and manages technical situations in a calm and professional manner;
- Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
- Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix;
- Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet;
- Monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive;
- Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader.

- Experience or studies in telecom field;
- English and French – conversational proficiency;
- Ability to create constructive relationships, influence, and communicate to multiple -stakeholders, including client management;
-Able to collect, classify and interpret information.