Wellness Concierge/ Membership Sales

Job Title: Wellness Concierge / Membership Sales

Associate Reports to: Wellness Concierge Lead
Schedule: Opening (7am–3pm), Mid (10:30am–6:30pm), Closing (12:30–8:30pm) — includes weekends
Classification: Full-Time, Non-Exempt
Compensation: $18–20/hr DOE + Monthly Bonus (performance-based)

Position Overview At Root Whole Body, we’re not a passive wellness space—we’re building a high-growth, membership-driven health community.  As a Wellness Concierge, you are the frontline driver of both client experience and revenue. This role blends hospitality with sales: you’ll guide new and returning clients into services and actively convert them into committed members through our Whole Body Health Accounts.

This is not a “check-in desk” role. It’s a goal-oriented position for someone who enjoys connecting with people, excavating opportunities and closing sales. You’ll be expected to take initiative, follow up, fill the schedule, and consistently hit performance targets.  If you’ve worked in boutique fitness, med spa, salon, or hospitality environments where booking, upselling, and membership sales were key—this will feel like home.

The ideal candidate is proactive and personable, with a natural ability to maximize appointment bookings, upselling pre-existing appointments and filling open appointment times through outreach. They thrive in a fast-paced environment, balancing hitting sales targets, and taking pride in creating seamless, authentic experiences for clients and team members alike. When they see an opportunity to create a lasting impact on someone’s wellness journey, you don’t wait. They lead.

What You’ll Own

Membership Sales & Revenue Growth

• Drive new Whole Body Health Account sign-ups and consistently meet or exceed monthly sales goals
• Confidently recommend services, packages, and memberships based on client needs
• Rebook clients and upsell services at every touchpoint using a structured checkout process
• Track personal KPIs (conversion rate, bookings, membership sales) and take ownership of results

Schedule Optimization & Outbound Sales

• Actively manage the schedule to maximize booked capacity and minimize gaps
• Conduct outreach (calls, texts, email) to fill open appointments and re-engage clients
• Identify opportunities to shift bookings and increase practitioner utilization
• Use systems like Mindbody and CRM tools to drive repeat business and retention

Client Experience (with Purpose)  

• Deliver a warm, polished, and intentional first impression—while confidently guiding clients toward next steps
• Lead tours and clearly communicate Root’s services, value, and membership model
• Handle client questions and objections with empathy and confidence
• Ensure all client profiles, payments, waivers, and documentation are complete and accurate

Team & Environment  

• Collaborate with practitioners and team members to ensure smooth daily operations
• Contribute to a high-energy, accountable team culture rooted in respect and performance
• Stay organized, adaptable, and solutions-focused during busy shifts

What We're Looking For  

• Someone who enjoys selling in a service-based environment and takes pride in hitting goals
• High energy, proactive, and comfortable initiating conversations and follow-ups
• Able to balance hospitality and sales without hesitation
• Thrives in a fast-paced, performance-driven environment (this is not a passive role)
• Personally aligned with wellness, integrative health, or holistic care

Qualifications 

Required 

• 2+ years in a client-facing role (boutique fitness, spa, salon, hospitality, or similar)
• 1+ year of sales or membership sales experience with measurable targets
• Proven ability to meet or exceed sales goals
• Comfortable with outreach, rebooking, and closing sales conversations
• Availability for evenings and at least one weekend day

Preferred 

• Experience with Mindbody or similar booking/CRM systems
• Background in membership-based businesses (fitness studios, med spas, wellness clinics)

Work Environment & Physical Requirements   This role operates within a wellness-focused space—but the pace is active, social, and performance-driven. You’ll be on your feet, engaging with clients, managing systems, and moving between tasks throughout your shift.

• Standing and moving for extended periods
• Occasional lifting up to 25 lbs
• Onsite role with consistent client interaction

Why This Role   This is an opportunity to be part of a growing wellness company where your ability to connect, guide, and convert clients directly impacts both individual lives and business growth. If you’re someone who enjoys building relationships and driving results, you’ll thrive here.