Water Restoration Lead Technician

Overview

Water Restoration Lead Technician

Ready to lead, restore, and make a difference? Join our Columbus branch team as a Lead Water Restoration Technician and take charge of emergency restoration projects, guiding crews and helping customers recover from water damage with confidence and professionalism. In this position, you will lead water restoration jobs by assessing damage, developing a sketch and work plan, directing technicians, overseeing extraction and drying, and maintaining accurate customer and claim documentation. This is a commission based position and the average earning fluctuate from year to year. The average first year earning range from $40,000-$60,000, depending on experience.

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles.  Our newest division, water restoration, is growing quickly, and we are adding additional team members.

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Responsibilities

As our Water Restoration Project Lead, your responsibilities will include:

• Assess affected areas and develop a sketch, scope of work, equipment plan, and work sequence for the customer's property.
• Front line and first responder for our company
• Inspect site and present solutions to the customer
• Provide customers with required safety information and instructions during and after the project and address service concerns.
• Be the point of contact for the customer and insurance agent throughout the project
• Verify completed work against the documented scope and applicable IICRC guidelines and RRSC policies before certifying job completion.
• Ensure project is completed in established time frame and to the customer’s satisfaction
• Locate and arrive at job sites on time; safely drive and operate the service vehicle between jobs.

Requirements

• Knowledge of water restoration practices.
• IICRC Water Damage Restoration Technician and Applied Structural Drying certifications.
• Ability to use WRX and RIDGIDConnect and produce sketches and scope documentation.
• Driver and DOT qualification only for assigned vehicles.
• Respirator medical evaluation and fit testing when required under the respiratory protection program.
• Acceptable background check per company standards.

Benefits

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our over 90 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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