Overview
RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.
Responsibilities
- Accountable for contract margin and takes steps to increase the financial health of the project.
- Establish schedule for support tasks and carefully monitors progress towards completion.
- Accurately forecasting resources of their contracts.
- Review and monitor potential sources of risk and strategies for mitigation.
- Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
- Responsible for financials including but not limited to:
- Contract Financial Reporting
- Cost projections/cash flow reporting
- Monthly Invoicing
- Quantify and draft change orders
- Enforces quality plans and monitors work for quality throughout the contract lifecycle.
- Serves as the primary commercial contact for customers.
- Manages large support agreements and/or multiple concurrent contracts.
- Determine causes of deviations from the support plan or schedule and the recommended corrective actions.
- Capable of negotiating Terms & Conditions with customers.
- Provide technical guidance to support team when required.
- Enforce use of engineering standards.
- Contributes to development of tools that facilitate contract management.
- Demonstrates excellent communications, planning, organization, leadership, and motivation skills.
- Demonstrates the ability to balance contract finances, customer satisfaction, and team development.
Qualifications
- At least 3-5 years of leadership experience – contract/project management or technical lead
- Experience organizing, scheduling, and leading meetings with internal teams and customers
- Microsoft Office (Word and Excel)
- Microsoft Project
- Basic understanding of HVAC systems in large building automation systems.
- Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
- Basic understanding of instrumentation and control valves for HVAC systems.
Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus
Onsite commissioning experience is a plus.
