Process & System Ownership & Governance
- Own regional deployment, adoption and compliance of global Demand Planning standards across APAC markets through process assessments and follow-up with Key Users. Align non-standard processes with global standards or obtain formally approved exceptions from global Demand Planning Business Process Owners (BPOs)
- Lead regional functional deployment of Demand Planning systems and tools, covering business requirements, market readiness, training readiness and adoption. Coordinate user acceptance testing for deployments and subsequent releases with the Centre of Excellence (CoE)/BPO, project teams and Key Users, resolving or escalating findings to minimize business impact and workload.
Continuous Improvement & Operational Support
- Assess and prioritize local continuous improvement requests for Demand Planning processes and solutions, work with BPOs for solution and implementation on proposed global standard enhancements
- Develop and maintain the regional Demand Planning improvement and capability roadmap across processes, people and systems, aligned with global standards and market priorities. Contribute Demand Planning expertise and priorities to the integrated APAC E2E Planning strategy and roadmap led by the E2E Planning Development Manager.
- Own and deliver approved small- and medium-sized Demand Planning improvement projects, coordinating scope, milestones, stakeholders and delivery risks.
- Explore new ways of working using external benchmarks and new technology application, with support from the Digital Planning Expert.
- Provide first-line functional support to Key Users and act as the regional escalation point for Demand Planning business issues. Triage and prioritize requests, coordinate resolution and balance ongoing operational support with planned deployment and continuous improvement commitments.
- Work with Mars DT support teams to communicate business impact, prioritize and escalate technical issues, and validate business resolution.
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- Own regional deployment, adoption and compliance of global Demand Planning standards across APAC markets through process assessments and follow-up with Key Users. Align non-standard processes with global standards or obtain formally approved exceptions from global Demand Planning Business Process Owners (BPOs)
- Lead regional functional deployment of Demand Planning systems and tools, covering business requirements, market readiness, training readiness and adoption. Coordinate user acceptance testing for deployments and subsequent releases with the Centre of Excellence (CoE)/BPO, project teams and Key Users, resolving or escalating findings to minimize business impact and workload.
Continuous Improvement & Operational Support
- Assess and prioritize local continuous improvement requests for Demand Planning processes and solutions, work with BPOs for solution and implementation on proposed global standard enhancements
- Develop and maintain the regional Demand Planning improvement and capability roadmap across processes, people and systems, aligned with global standards and market priorities. Contribute Demand Planning expertise and priorities to the integrated APAC E2E Planning strategy and roadmap led by the E2E Planning Development Manager.
- Own and deliver approved small- and medium-sized Demand Planning improvement projects, coordinating scope, milestones, stakeholders and delivery risks.
- Explore new ways of working using external benchmarks and new technology application, with support from the Digital Planning Expert.
- Provide first-line functional support to Key Users and act as the regional escalation point for Demand Planning business issues. Triage and prioritize requests, coordinate resolution and balance ongoing operational support with planned deployment and continuous improvement commitments.
- Work with Mars DT support teams to communicate business impact, prioritize and escalate technical issues, and validate business resolution.
Community & Knowledge Management
- Lead the APAC Demand Planning Key User community and Communities of Practice, facilitating regular meetings, knowledge sharing and relevant annual forums.
- Define and deliver structured functional onboarding, training and proficiency-assessment pathways for market Planning Key Users and planners, from new joiner to expert, including training required for system and process deployments.
- Maintain accessible Demand Planning playbooks, process documentation, learning materials and knowledge-sharing tools to support consistent adoption of standards and effective day-to-day execution.
- Maintain process interfaces with other functions.
- Maintain planning persona expertise and knowledge levels.
Planning Data Governance & Analytics
- Define regional Demand Planning business data requirements, quality controls and business rules in alignment with global standards, designated data owners and master data stewards across product, supplier and customer domains. Monitor adherence and coordinate issue resolution with market teams and functional experts; source-data maintenance remains with designated data owners.
- Act as the regional functional expert for Demand Planning data flows across APAC markets: define functional requirements, validate forecast flows and business outputs, and coordinate issue resolution with local planners, supply planning, DT and data owners.
- Consolidate, validate and analyse demand forecasts, risks and opportunities from APAC markets to support Demand Management Reviews and S&OP+ decisions. Provide demand insights to supply planning, supply network and sourcing discussions; market teams retain accountability for their forecasts, and the relevant functional owners retain accountability for supply and sourcing decisions.
- As regional Dashboard management expert, co-work with APAC SC managers and Planners to drive dashboard automation and regionalization in APAC.
