- Bachelor’s Degree or equivalent educational qualification.
- Minimum 5 years of experience in managing housekeeping and laundry operations within a large-scale international hotel environment.
- Proven ability to develop training programs that enhance staff development and performance.
- Strong communication, leadership, and proactive problem-solving skills.
- Knowledge of the Opera system.
- Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
- English language proficiency.
Working Conditions
- This position may require extended working hours and may include evenings, weekends, and public holidays.
Job Purpose
The Executive Housekeeper ensures the property’s upkeep and optimal performance of housekeeping operations. This role aims to exceed guests’ expectations while being cost-effective and operationally viable. Responsibilities include managing the housekeeping team, maintaining cleanliness and hygiene, and coordinating with other departments.
Duties and Responsibilities
Ensure Compliance to Rules and Regulations
- Ensures compliance with all property standards or relevant industry standards during all aspects of work.
- Ensures adherence to the company's Code of Conduct, Internal Rules, and Regulations at all times.
General Job Functions
- Ensures optimal staffing levels by maintaining awareness of occupancy rates and conducting regular staff meetings for effective communication.
- Oversees maintenance and cleanliness of the resort to uphold safety, hygiene, and guest comfort standards.
- Leads, motivates, and develops the Housekeeping Team to achieve management objectives and maintain high service standards.
- Formulates and implements operational plans for all aspects of Housekeeping management.
- Conducts regular inspections to ensure cleanliness and supply standards for guest rooms and public areas are met.
- Manages inventory control for uniforms, linens, and supplies, ensuring par stock levels are maintained.
- Implements cost control measures while ensuring service quality is not compromised.
- Liaises with other department managers to enhance operational efficiency and address guest requests and complaints promptly.
- Ensures staff training on emergency procedures and adherence to hygiene and sanitation standards.
- Performs any other tasks assigned by management.
Chan Chee Meng
EA 07C3069
R1110620
