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    Royal Park Hotel

    Hospitality

    Front Desk Agent

    Rochester, United StatesOn-SitePart-timePosted 2w ago
    All Royal Park Hotel jobs

    Job description

    Property Description

    Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location. The hotel offers a range of employment opportunities, from guest services to culinary and event planning, providing a diverse and rewarding career path. Royal Park Hotel is committed to creating a refined and professional work culture that values excellence, attention to detail, and personalized guest experiences. Employees can expect to work in a supportive and collaborative environment, where they can showcase their skills, contribute to a high-end guest experience, and be part of a team that strives for perfection. Joining the team at Royal Park Hotel presents a unique opportunity to be part of an esteemed hotel that epitomizes luxury, elegance, and impeccable hospitality.

    Overview

    Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

    Summary:

    • Provide exceptional customer service, creating a positive first impression for guests
    • Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
    • Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
    • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
    • Collaborate with other departments to ensure seamless guest experiences
    • Maintain a clean and organized front desk area
    • Handle cash and credit card transactions accurately
    • Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

    Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

    Qualifications

    • Previous experience in a customer service role, preferably in a hotel or hospitality environment
    • Excellent communication and interpersonal skills
    • Previous cash handling experience required
    • Strong problem-solving abilities and the ability to remain calm under pressure
    • Proficiency in computer systems and knowledge of hotel property management software
    • Outstanding organizational and multitasking skills
    • Availability to work flexible schedules, including evenings, weekends, and holidays
    • High School diploma or equivalent

    Benefits

    Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

    In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

    • Multiple Tiers of Medical Coverage
    • Dental & Vision Coverage
    • 24/7 Teledoc service
    • Free Maintenance Medications
    • Pet Insurance
    • Hotel Discounts
    • Tuition Reimbursement
    • Paid Time Off (vacation, sick, bereavement, and Holidays).
    • 401K Match

    Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

    Job details are sourced from the employer's original posting.

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    About the company

    Royal Park Hotel

    A luxury hotel offering premium accommodations and services.

    View all Royal Park Hotel jobs
    Industry
    Hospitality
    Open roles
    10

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