Patient Care Specialist II

Job Type: Full-Time

Schedule:

• In-office
• 8-hour shift
• Monday to Friday
• Day Shift

About the Role

We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.

General Responsibilities:

• Promote compliance with healthcare regulations, HIPPA, and internal policies.
• Provide patient instruction both in person at the office and over the phone.
• Intake and assess product complaints with thorough documentation.
• Collaborate with sales personnel regarding patient accounts and communications at the office.
• Deliver prompt, empathetic, and professional service to all customers.
• Collect payment information and update customer contact details (address, email, phone).
• Monitor call volumes using internal systems to ensure adequate phone coverage.

Benefits:

• Health insurance
• Vacation and sick time
• 401K
• Short-term and long-term disability
• Life Insurance
• Opportunities for growth and development.
• Supportive and team-oriented work environment.

How We’ll Take Care of You

• Medical, dental and vision insurance
• 401k with company contribution
• Annual paid vacation starting at 3 weeks, sick time and paid holidays
• Life insurance, disability and FSA/HSA options
• Company-paid employee assistance program