Analyst II, Platform Configuration, India

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1. Instanda Configuration & Product Setup - 25%

Configure insurance products on INSTANDA across quote, bind, issue, endorsement, cancellation, renewal, and servicing journeys.

Build and maintain product rules, rating logic, referral rules, questions, forms, documents, workflows, and business validations.

Translate business requirements into configurable INSTANDA solutions.

Support product versioning, scheme changes, rating updates, and regulatory/product enhancements.

Ensure configuration follows platform best practices, reusability standards, and governance controls.

2. Functional Analysis & Business Engagement - 25%

Work closely with underwriting, product, operations, distribution, and technology stakeholders.

Conduct requirement workshops and convert business needs into user stories, configuration specifications, and acceptance criteria.

Identify gaps between out-of-the-box INSTANDA capabilities and business requirements.

Recommend configuration-led solutions before proposing custom technical workarounds.

Support UAT, defect triage, user training, and business readiness activities.

3. Technical & Integration Support - 20%

Work with technical teams on APIs, data mappings, third-party integrations, payment gateways, document generation, CRM, policy administration, rating engines, and downstream systems.

Understand integration touchpoints and help troubleshoot data or transaction failures.

Review logs, configuration dependencies, API payloads, and interface issues in partnership with developers/integration teams.

Support environment management across Dev, Test, UAT, and Production.

4. Application Maintenance, Testing & Production Support - 20%

Own L2/L3 functional and configuration support for INSTANDA applications.

Manage production incidents, service requests, enhancement requests, and recurring operational issues.

Perform root cause analysis for defects related to product configuration, rating, referrals, forms, documents, workflows, and integrations.

Create and review test scenarios covering quote, bind, policy lifecycle, endorsements, cancellations, renewals, referrals, documents, and integration flows.

Support SIT/UAT cycles and validate configuration changes.

Partner with QA teams to define regression packs for product changes and releases.

Ensure defects are correctly analyzed as configuration, data, integration, or platform issues.

Support release planning, regression testing, deployment validation, and post-release monitoring.

Maintain application support documentation, known-error database, runbooks, and configuration inventory.

Track and report support KPIs such as incident aging, SLA adherence, defect leakage, recurring issues, and change turnaround time.

5. Teamwork & Collaboration - 10%

Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.

Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

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