Ruchman and Associates, Inc. (RAI) is seeking an AV & Technology Specialist to support audiovisual systems, multimedia exhibits, digital media platforms, and frontline technology operations at the National Coast Guard Museum. The specialist will help ensure the reliable performance of exhibit technologies, theaters, presentation systems, digital displays, staff workstations, conference rooms, kiosks, and other operational and visitor-facing technology throughout the museum.
Responsibilities:
- Conduct scheduled inspections, cleaning, firmware updates, testing, preventive maintenance, and lifecycle support for audiovisual and exhibit technologies.
- Diagnose and resolve issues affecting media servers, AV systems, interactive exhibits, displays, control systems, and associated technologies.
- Provide frontline technology support for staff computers, printers, conference room systems, displays, kiosks, peripherals, mobile devices, and user software issues.
- Perform basic troubleshooting of wired and wireless connectivity, network-connected devices, structured cabling, and operational technology systems.
- Document incidents and coordinate escalation of unresolved issues with Coast Guard Academy IT personnel, contractors, vendors, and service providers.
- Maintain technology inventories, equipment records, warranties, maintenance documentation, and lifecycle data.
- Support digitization of historical media assets, wireless microphones, live presentations, video conferencing, live streaming, and museum events.
- Help ensure media exhibits provide closed captioning, assistive-listening support, and ADA-compliant audio descriptions.
- Collaborate with exhibits personnel to develop rotating-gallery content, route cabling, install AV equipment, and support high-bandwidth 4K video distribution.
- Load, configure, update, and synchronize digital content across media players, servers, interactive displays, digital signage, and projection systems while maintaining version control.
- Perform routine calibration of projectors, displays, audio processors, theater systems, and other audiovisual equipment to maintain presentation quality and consistency.
Qualifications:
- A bachelor's or master's degree in digital media, Film/Video Production, Audio Engineering, Information Technology, Multimedia Systems, or a related technical field.
- Three to five years of experience supporting AV systems, multimedia technologies, museum galleries, theaters, conference facilities, or similar environments.
- Demonstrated experience with multimedia installations, digital experiences, audiovisual productions, or technology-support operations.
- Knowledge of AV transmission protocols, including HDMI, HDBaseT, SDI, and NDI, and experience with projection systems, media servers, digital signage, and audio processors. Experience with AV control platforms such as Crestron, Extron, or Q-SYS.
- Knowledge of acoustics, sound reinforcement, and digital media production, with proficiency in Adobe Premiere Pro, After Effects, Audition, or comparable applications.
- Working knowledge of Microsoft Windows, Microsoft 365, desktop systems, printers, peripherals, mobile devices, and basic hardware and software troubleshooting.
- Familiarity with TCP/IP, wireless networking, switching, structured cabling, and basic network troubleshooting.
- Experience with professional lighting, video production, recording, live streaming, video conferencing, multi-camera production, or immersive media technologies is highly desirable.
- CompTIA A+, Network+, AVIXA CTS, CTS-I, CTS-D, or equivalent industry certifications are highly desirable.
RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. RAI. will not use E-Verify to pre-screen job applicants.
