Ruchman and Associates, Inc. (RAI) is seeking an experienced Program Manager to lead daily operations, workforce management, and service delivery for a high-visibility, 80,000 sq. ft. federal museum expected to host 300,000 visitors annually. The Program Manager is responsible for day to day operational oversight in visitor services, education programming, IT/AV technical support, and surge staffing.
Key Responsibilities
- Provide overall leadership, quality control, scheduling, and risk management for all museum support functions.
- Direct daily operations across Visitor Services, Education & Public Programming, and Technical/AV Support.
- Manage staffing plans, shift coverage, and performance for a year-round operating schedule.
- Oversee recruitment, onboarding, and training of baseline and surge personnel.
- Support new hire onboarding including Tier 1 NACI background check
- Maintain operational readiness and ensure rapid response to technical outages, exhibit issues, and visitor-flow challenges.
- Coordinate with USCG stakeholders, museum leadership, and contractor team members.
- Lead project phase in activities to achieve full operational capability.
- Monitor SLAs, produce performance reports, and implement corrective actions.
- Manage risk, safety stewardship, and crowd control strategies during peak visitor periods.
- Support event operations, VIP visits, and high-visibility public engagements.
