Hybrid: 2 days per week in our Cardiff office
Confused.com Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services.
We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages.
We are at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role
We are looking for a tech-literate, forward-thinking HR Advisor to join our People team at Confused.com, based in our Cardiff office.
Reporting into our Senior HR Business Partner, you’ll bridge the gap between traditional Employee Relations and modern technology. You’ll manage caseloads, guide line managers, and champion the adoption of generative AI and automation tools across our employee lifecycle. We move quickly, challenge the way things have been done in the past and set the highest expectations, so in this role your focus will be on shifting manual administration to automated workflows - freeing up your time to deliver high-impact, human-centric strategic advice.
- Employee Relations Management: Managing ER cases from end to end, including disciplinary actions, grievances, sickness absence management, and performance management.
- HR Operations & Lifecycle: Taking responsibility for onboarding, offboarding, policy administration, and accurate record keeping.
- Manager Coaching & Upskilling: Guiding and coaching line managers on company policies, procedures, and people best practices.
- Organisational Change: Supporting the wider People team in delivering organisational change initiatives across the business.
- AI & Systems Championing: Acting as the department champion for our AI HR tools, including automated onboarding workflows and policy chatbots.
- AI Quality & Governance: Auditing automated HR outputs—such as AI-generated job specifications or performance reviews—to ensure legal compliance, quality, and a consistent human touch.
- Process Automation: Identifying workflow bottlenecks and partnering with IT to implement AI-driven automation for routine HR helpdesk tasks.
- People Data & Insights: Analysing workforce data and trends to proactively flag retention risks, engagement dips, or training gaps to leadership.
- Legislative Compliance: Ensuring HR policies and procedures remain aligned with evolving UK employment legislation, proactively identifying necessary updates.
Essentials:
- HR Qualification: CIPD Level 5 qualified (or actively working towards it).
- Employment Law & ER Experience: Solid understanding of UK employment law with a proven track record of handling sensitive HR issues effectively.
- High Digital Literacy: Hands-on experience using HRIS platforms (such as Workday, SuccessFactors, or PeopleHR) alongside AI-driven workflows or copilots, paired with a genuine curiosity about AI and a proactive mindset towards improving processes.
- Communication & Empathy: Excellent interpersonal skills, balancing the empathy needed to navigate delicate human situations with the confidence to drive tech adoption.
- Collaborative Self-Starter: A proactive approach to work, comfortable operating closely within a small, fast-paced, and collaborative team.
Our commitment to you
We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “work from home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “my time” per year
- Private medical cover, critical illness cover, dental plans, and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
