Assist in the approval, installation, configuration and ongoing support of software.
Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise.
Provide or arrange specialized training for unique hardware or software.
Monitors status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.
Minimum Experience
Bachelor's degree from an accredited college or university or minimum of four (4) years relevant experience
Job details are sourced from the employer's original posting.
