The EMEA 2nd line Service Delivery team are responsible for the delivery of IT support services to our internal customers across our estate and is a key team within the wider Global IT Team. This Team has wide-ranging tasks that provide IT support services to over 8000 end users across the globe.These services include Office 365 and Windows Server administration, supporting our Dell laptop and desktop estate on the Windows 10 platform and delivering excellent support services to enable the business to exceed.
This role will be working closely with the Infrastructure Technical Specialist’s responsible Global Standardisation thought out RWS. Duties would include maintenance, support, and system upgrades on a variety of systems and technologies based in 38 countries globally.
About Group Technology - IT Services
IT Services are part of Group Technology, its aim is to enable the organisation to achieve its strategic direction whilst driving shareholder value. IT Services establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organisation across all functions. We drive/deliver current and plan future roadmaps aligning to the overall strategic direction of the business. We support over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. IT Services has a global presence across all regions with 200+ staff.
Key Responsibilities
Skills & Experience
Desirable:
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.
For further information, please visit: RWS
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RWS Moravia is one of the leading localization service providers in the world. We deliver localization, language quality, technology consulting, testing and content optimization services to help the world’s top brands enter global markets with high-quality localized products and content. Our custom solutions combine strategy, technology, people and data to resolve our clients’ most difficult globalization challenges.