Quality Assurance Analyst

Why Ryan?

• Global Award-Winning Culture

• Flexible Work Environment

• Generous Paid Time Off

• World-Class Benefits and Compensation

• Rapid Growth Opportunities

• Company Sponsored Two-Way Transportation

• Exponential Career Growth

The Analyst - QA is responsible for ensuring the quality of software being delivered by the IT Applications Team. This includes the use of both manual and automated testing to ensure that software not only functions as the end user expects but also that software is in compliance with Ryan standards.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team member experience.
• Provides feedback to Business Analysts to ensure that requirements and acceptance criteria are clear and specific enough to convey the needs of the business.

Client:

• Responds to client inquiries and requests from tax authorities.

Value:

• Develops, executes and maintains test plans
• Reads and translates requirements into meaningful manual and automated test cases
• Executes test plans and provides meaningful feedback on results
• Works with Application developers to resolve issues and document bugs
• Use Azure DevOps to document issues and enhancements in the appropriate manner
• Maintains a schedule of testing across multiple software applications to ensure prompt feedback to developers
• Develops and maintains documentation for all testing activities
• Assumes responsibility for the quality and compliance with standards and requirements for all Ryan applications
• Alerts the Product team to potential issues in a constant feedback loop
• Performs other duties as needed and assigned
• Regression testing of the applications during the application release.

Education and Experience:

Bachelor’s degree in Computer Science is preferred or equivalent work experience.  Four or more years of hands-on administration experience with Software Quality Assurance and issue documentation.Experience with Microsoft Dynamics 365 and Azure DevOps is preferred. Exposure to automation testing, ideally Playwright with C#, and AI-enabled applications or AI-assisted testing is a plus.

Computer Skills:

To perform this job successfully, an individual must have advanced knowledge of Microsoft® Word, Excel, and PowerPoint; strong analytical skills; strong oral and written communication skills; and excellent customer service skills and attitude. Experience with SQL is a plus. Willingness to develop automation skills is desirable

Certificates and Licenses:

Valid driver's license required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment
• Occasional long periods of sitting while working at computer
• Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary
• Independent travel requirement: less than 10%

Equal Opportunity Employer: disability/veteran