Customer Service Specialist with German (Legal Claims)

Name: HireFT
Author: HireFT

Warsaw, PolandHybridFull-timePosted 3d ago

Job description

Managing and processing customer legal claims in accordance with company procedures
Reviewing, preparing and maintaining case documentation and legal files
Responding to written correspondence in German and English
Supporting internal and external legal teams with case administration
Liaising with customers, lawyers, courts and other legal bodies across multiple jurisdictions
Monitoring case progress and ensuring records, databases and systems are kept up to date
Supporting the timely resolution and payment of legal claims
Assisting with the interpretation and handling of legal claims and court correspondence
Reporting issues, risks and potential solutions to management when required
Providing administrative support to the Customer Service Legal Team and participating in ad hoc projects

Fluent German (written and spoken) and a good command of English
Previous experience in Customer Service, Administration, Claims Handling, Legal Support or a similar role would be an advantage
Strong organisational, written and verbal communication skills
Ability to understand and interpret legal claims and legal correspondence
Excellent attention to detail and ability to maintain accurate records
Ability to manage a high volume of work and meet deadlines in a fast-paced environment
Strong problem-solving skills and ability to work independently
Ability to remain professional, diplomatic and tactful when dealing with challenging situations
Good knowledge of Microsoft Office
Flexible and proactive approach to work
Ability to work effectively both independently and as part of a team
Additional European language skills would be considered an advantage

Job details are sourced from the employer's original posting.

About the company

Ryanair is an Irish low-cost airline headquartered in Dublin, Ireland.