The Infrastructure team are currently recruiting for a Desktop Administrator. Reporting to our IT Service Manager, this position is permanent and based in our Malta Office.
Responsibilities
- Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
- Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- End-User/Client facing configuration of Office 365
- Image Hardware.
- Excellent Working Knowledge of Active Directory.
- Support Triage steps to determine User, PC, Network, or Application problems
- Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
- Network Printer installation / troubleshooting
- Responsible for SCCM
- Responsible for ManageEngine ADSS
- Comfortable supporting mobile hardware (iPad, iPhone, Android)
- Management and tracking of inventory through the full Asset Management Life Cycle
- 3+ years hand on desktop support experience in a busy IT environment
- Experience with SCCM necessary, with experience of configuration of Peer Caching and rolling out patches/updates across a network with associated best practice.
- Experience of ManageEngine ADSS desirable
- Experience in remote and on-site PC fault diagnosis/troubleshooting
- Strong troubleshooting skills with PC hardware
- Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN,SCCM
- Excellent communication and documentation skills are essential
- Good team player
- Competitive salary
- Discounted and unlimited travel to over 250 destinations
- Hybrid Working Model - up to 2 days work from home
- Unrivalled career progression
