Customer Care Billing Analyst

Knowledge of regulatory issues affecting interconnection and metering legislation.

Experience demonstrating skill identifying trends/metrics and/or recommending best practices for policies and procedures. Working knowledge and understanding of how to ensure compliance with interconnection regulations. Experience demonstrating skill using Utility or Industry Customer Billing Systems.

Bachelor’s degree in Business Administration, Economics, Marketing or related field OR the equivalent combination of formal education, training and/or experience.

Experience demonstrating skill providing customer service to include:

Investigating, resolving and following up on customer complaints and inquiries;

Using a customer information system to review rates, service usage and basic credit and billing procedures; and,

Conducting analyses related to customer inquiries and complaints (for example, analyzing billing histories and adjustments, computing daily averages, percentage increases/decreases in usage, and calculating fractions and decimals).

Knowledge of Utility Distribution Grid Interconnections, net energy metering, solar, renewable energy

Experience demonstrating skill building and maintaining professional relationships.

Experience demonstrating skill using PC-based word processing, spreadsheet, database, presentation, and e-mail software and the Internet to perform work functions.

Ability and willingness to work non-standard shifts, during emergency situations, overtime and be subject to 24 hour call-in as required.

Ability and willingness to adhere to safety regulations and policies as required.

Must successfully pass a Criminal History Background Check which consists of a 7-year criminal records check for felony convictions, if applicable.

Must possess a valid driver’s license.

408-833-6257