Customer Service Representative

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Service Representative

Location: St. Petersburg FL

Duration: 6+ Months Contract

Summary:

Responsible for error research, correction, referral, follow-up, date negotiation, times, access arrangements with customers who are potentially irritated and may become difficult to deal with. Receives trouble reports and works to resolve the customer’s problems by working with other departments and vendors. Performs acceptance testing when a new system is introduced. 

Responsibilities :

A. Receiving trouble reports, complaints, or inquires from customers in a defined time frame. Acting as that customer’s representative in resolving their problems with other departments and telecommunications vendors.

B. Contacting customers by telephone to verify, investigate and resolve trouble reports and or service order issues; schedule appointments for repair service; to determine that trouble has cleared prior to dispatch; or for closeout concurrence to ensure trouble has been cleared.

C. Answers repair calls in a fast paced environment while interacting with internal and external customers.

D. Dispatching troubles/orders to appropriate inside and outside repair forces and receiving close-out information.

E. Negotiating dates, times, access arrangements, and handling in a courteous manner any customers who may become irate or dissatisfied with our service.

F. Acceptance testing whenever a new system goes into effect and correct any testing discrepancies.

G. Maintaining computerized and manual files of trouble reports pending further action.

H. Encouraged to use some independent reasoning and decision-making in working with supervision to ensure customers are satisfied.

I. Working in an open structure office environment and most of the day, wearing a headset to answer repair calls.

J. Operating a PC to access multiple systems, initiates testing transactions and entering status of trouble reports and/or service order information into the appropriate systems.

All your information will be kept confidential according to EEO guidelines.