IT Field Support Technician Level I I

Position: IT Field Support Technician Level I I

Location: Charleston SC

Duration: 36 Month

REPORTS TO: Director of Customer Support Information Technology

JOB GOAL: To provide on-site technical support for computers and peripheral equipment

PERFORMANCE RESPONSIBILITIES:

• Travel between various schools to provide on- site technical support for computers peripheral equipment, Ipads, Chromebooks as well as audio visual equipment.
• Escalate service request as needed
• Have general IT knowledge
• Use Microsoft Word and Excel
• Support level 1 tasks for Network Operations team related to switches, severs and routers directed by Network Network Operations Staff
• Performs other related duties as assigned by manager and/or assistant manager

JOB QUALIFICATIONS:

EDUCATION: High School Diploma/GED

EXPERIENCE: Hands on IT support experience 3-5 years

• A+ Certification preferred
• Net + Certifications

EMPLOYMENT TERMS: School Term

Syed Mohammad Asif

408 775 7468