Director, CMS

Role Summary:

Responsible for leading and running cash management services and develop and strategies to ensure that the business unit attains the leading position in the market and maintains the leadership role. To provide clients with secure cash management services and monitor cash management services budget and profitability. This position will define new requirements and processes, manage existing processes and continuous business improvement, and establish a working relationship between various stakeholders. Ensure that Cash Services will align with standard operating procedures and industrial best practices.

Main Responsibilities:

• Implement the corporate strategy and achieve the short-term/long terms objectives set by the Executive Management.
• Lead the development and implementation of cash management services strategies in line with industrial practices and regulations.
• Motivate human resources, develop human resources knowledge and skills, and define recruitment and training requirements in coordination with the departmental heads and the HR.
• Responsible for preparing and managing cash services service budgets. Plan, manage, and reported on cash management services budget, and ensure departmental profitability.
• Monitor and manage the mobilization and demobilization of all new and existing projects, identify potential risks and anticipated points of resistance, and develop specific plans to mitigate and address the risks.
• Oversee centralized Cash Services operations, including CIT, ATM & MBCC.
• Monitor, maintain & improve Service Level Agreements (SLAs).

Managerial Accountability:

Human Capital Development

• Foster a culture of cooperation, learning and development, and leadership.
• Deliver ongoing feedback and address performance issues.
• Attract, recruit, and retain a high-performance management team; provide mentoring as a cornerstone to the management career development program.

Required Qualifications:

• Minimum bachelor’s degree in business, Accounting, Criminal Justice, or Management.
• +10 years of experience in various rules.
• Translates SAFE vision and goals into clear, specific, and achievable objectives. Takes control of projects, leading on key tasks and monitoring others to ensure they fulfil their roles effectively.
• Demonstrates belief in and personal commitment to SAFE vision and mission. Fulfils commitments while maintaining high levels of productivity and output for self and team.

Leadership Competency:

Driving Success:

Building Relationships:

• Builds an understanding of key stakeholders (including shareholders), their needs, drivers, and constraints. Develop common understanding across widely competing needs.
• Interacts well with others, quickly establishing rapport and maintaining useful relationships with internal and external stakeholders for the organization’s benefit.

Engaging Individuals:

• Creates a team identity and shared purpose among team members. Articulates the vision for the future to motivate others to action. Finds effective ways to empower individuals and help them succeed.
• Focuses on developing, coaching, and mentoring talent to enhance skills, knowledge, and abilities to improve individual and organizational performance.

Core Competency:

Dependability:

• Self-driven and act proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work output and achieves outstanding results.

Collaboration: 

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, always be available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:

• Examines, evaluates, and analyses different types of information objectively.
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.
• Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

Effective Communication:

• Listens attentively and seeks to understand before being understood.
• Explains things clearly and articulates and presents information effectively and confidently.
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.

Functional Competency:

Occupational Health and Safety

Knowledge of the organization's methods and practices for protecting and enhancing the health and safety of people, the workplace at SAFE, and Client sites. Ability to demonstrate knowledge of fire prevention and fighting systems, techniques, procedures, and standards.

Resource Management/ Project Management 

Demonstrates the discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.

Job Knowledge 

Demonstrates knowledge in applying job-related tasks, including using systems, tools, and equipment throughout the services process in accordance with the standard operating procedures (SOPs) and integrated management system (IMS), and SAFE policies.

Identifying Risk and detecting threats 

Reviews the environmental and security conditions at a site and determine if security threats and vulnerabilities are present to the extent that remediation may be necessary. Utilizes security threat detection methods to help identify red flags and proven security investigation and resolution methods.

Preventing Incidents

Demonstrates ability to deploy mitigations to protect client sites and property against threats and facilitate the development and implementation of risk management approaches. Continuously monitors, detects, and takes preventive actions to prevent occurrence and reoccurrence. 

Responding to incidents and Taking action

Respond to incidents appropriately depending on their severity per the standard operation procedures and IMS, investigate incidents, mitigate and remedy the consequences and reports, and notify relevant stakeholders.

Maintaining records 

Demonstrates working knowledge of the SAFE records management policies and procedures. Maintains records of incidents according to the set policies and procedures. Track and store information to ensure the accuracy and completeness of records and share information across the organization to ensure others have up-to-date knowledge of records.