Inside Sales

We’re looking for a title to join our growing team in West Henrietta, NY.

Who we are: 

Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.

Within Safran Electronics & Defense, our Timing & Synchronization division is the leader in R-PNT (Resilient Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.

In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.

The Position:
The Inside Sales Representative is responsible for supporting revenue growth by managing customer follow-up, qualifying leads, maintaining accurate pipeline visibility, supporting quote activity, and helping drive opportunities from lead through purchase order closure. This role requires strong customer communication, disciplined Salesforce management, and close coordination with Sales Managers, channel partners, and cross-functional teams.

The Day to Day:

• Follow up on quotes with customers, third-party resellers, and channel partners to confirm procurement timelines, identify required revisions, and advance opportunities toward purchase order closure.
• Maintain extensive phone and email communication with customers, Sales Managers, channel partners, and internal teams to support active opportunities and customer needs.
• Conduct proactive check-in calls with existing customers to uncover new business opportunities, identify follow-on requirements, and support account growth in partnership with Sales Managers.
• Convert Marketing-generated leads into qualified opportunities across assigned territories, markets, or product lines.
• Support the full sales cycle by assisting with lead qualification, customer communication, onboarding, quoting, opportunity progression, and order execution.
• Enter, maintain, and ensure the accuracy of all accounts, leads, quotes, and opportunity information in Salesforce to support reliable forecasting and pipeline visibility.
• Manage pipeline activity in Salesforce, including opportunity tracking, lead-to-close progression, next steps, close dates, and forecast accuracy.
• Initiate and manage customer onboarding and vendor setup documentation by collecting required information, supporting payment term setup, and ensuring standard terms or required approvals are completed before sale closure.
• Partner with Sales Managers and cross-functional teams to support key accounts, resolve customer issues, coordinate required approvals, and identify growth opportunities.
• Drive revenue through proactive customer follow-up, procurement timeline management, quote support, and consistent progression of opportunities toward closed orders

Ramp-Up Expectation

The successful candidate is expected to grow into the full scope of the role through a structured ramp-up period, with increasing ownership of quoting, customer follow-up, pipeline management, onboarding support, and opportunity progression as product knowledge, internal processes, and customer familiarity develop.

What you Bring to Safran: 

• Bachelor’s degree in Sales, Business Administration, or a related field preferred, or equivalent combination of education and relevant work experience
• 1-3 years’ experience in Inside Sales, sales development, or a commercial customer-facing role
• Autonomous in sales development, prospecting, qualification, and closing
• Strong ability to determine customer needs and position appropriate solutions
• Experience with pricing, negotiation, and basic legal/commercial terms
• Proficiency with CRM, ERP, and standard desktop software
• Strong attention to detail and commitment to continuous improvement
• Team-oriented mindset with the ability to collaborate across global functions
• Adaptable, customer-focused, and effective in managing time and priorities

Why You'll Love Working Here

• Paid Time Off
• $24-$30/hour & Eligible for 20% sales bonus
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company matching contributions
• Gym membership reimbursement
• Tuition reimbursement to support your continued education
• An innovative, inclusive culture where your ideas are valued and your contributions make a difference

Visit our website for more information or check out our videos on YouTube 

At Safran Electronics & Defense, you’ll combine passion for your job with a quality work environment adapted to a good life balance. Benefit from a variety of opportunities to shape the career path that suits you: our leaders and technical experts are there to support you from your integration and career development, in France and abroad.

Safran Trusted 4D, Inc is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category.  We encourage veterans and people with disabilities to apply.