Role Title:
Quality of Life Engagement Specialist
Location:
Client homes throughout the Seattle / King County region of Washington
Hours:
15-20 hours per week (must be available up to 20 hrs a week)
Compensation:
$39-41/hour
About Sage:
Want a meaningful career where you can make a difference in people’s lives?
We’re on a mission to give older adults the best care and quality of life possible, and we need your energy, skills, and creativity to help us do it.
At Sage Eldercare Solutions and The Hummingbird Project, we’re setting the standard for excellence in eldercare. For over 25 years, we’ve built a close-knit team where people actually know your name and have your back. Forget rigid rules and cookie-cutter processes. We’re people-first and heart-centered, and we believe the quality of life we bring to our clients starts with how we care for our own team.
You’ll never do your job in isolation here. Every team member gets real support from managers, from each other, and from a culture built around collaboration, so you always have someone to turn to. You’ll work alongside experienced clinicians, caregivers, therapists, and business professionals, learning from real expertise every day.
You’ll be joining a team where every role helps bring joyful moments and a higher quality of life to the people we serve, and where we care for each other with that same heart.
Responsibilities include:
I. Direct Service: Planning and Delivery of Creative, High Quality Hummingbird Services
- Conducts initial phone calls with prospective clients and community members:
- Demonstrates a holistic understanding of the client’s quality of life interests and needs
- Clearly articulates how The Hummingbird Project is uniquely equipped to address these needs in a way that is customized to the specific history, interests, and abilities of the client
- Conducts in-home assessments of new clients, gathering information that will guide the formulation and delivery of creative, customized Quality of Life Plans that will significantly enhance clients’ quality of life in the 7 domains of wellness.
- Develops written Quality of Life Plans upon completion of the initial client assessment that focus on creativity and bringing joy to the clients lives, and can be shared with the client and/or responsible party
- Implements all aspects of the Quality of Life Plan, including obtaining needed materials, identifying barriers to implementation, and strategizing ways to overcome barriers
- Regularly develops new Quality of Life activities, ensuring they reflect creative best practices, and are targeted to achieving optimal individualized quality of life outcomes in identified domains of wellness
- Updates and modifies individual Quality of Life Plans to meet clients’ changing needs and to regularly introduce new ideas, as appropriate
- Establishes positive and engaging working relationships, communicating effectively with wide ranging clients and responsible parties, from the initial start up of engagement with a new client, and throughout their work together.
- Navigates family dynamics to maximize success in achieving quality of life goals
- Develops and implements curricula appropriate for implementation in group settings, including assisted living facilities, family caregiver support groups and care provider training.
- Responsible for planning and delivery of Sage’s Home Care Quality of Life Programming, including:
- Monthly consultations and training with Personal Care Assistants (PCAs);
- Developing written instructions and providing ongoing support for QOL activities that can be delivered by PCAs to Home Care Clients
- Completing a monthly report for each Home Care client served, includes summaries of activities delivered, that are clearly written, provide a compelling overview of activities implemented, describe the clients’ response, and the client’s enhanced quality of life domains..
II. Documentation and Communication
- Maintains up-to-date documentation of work, including:
- Engagement Plans that are clearly written and provide a roadmap for engagement activities and a description of the desired impact on Quality of Life
- Summaries of engagement activities delivered, that are clearly written, provide a compelling overview of activities implemented, describe the clients’ response, and the client’s enhanced quality of life domains.
- Communicates regularly, in writing, by phone, or in person, with elder care professionals including: Care Managers, Fiduciaries, family members, Care Providers, Home Care staff, and other appropriate community members to advocate for clients’ needs and optimal outcomes
III. Community Relationship-Building: Works collaboratively with the Director of Hummingbird Project Service and the Manager of Hummingbird Project Services to build relationships throughout the communities we serve, with the goal of elevating Hummingbird’s profile among professionals (i.e. fiduciaries and geriatric care managers), and relevant community members. Relationship building cultivates connections that lead to new business development and referrals of new clients.
- Represents The Hummingbird Project in community and professional forums.
- Helps to maintain an active list of professional contacts and regularly reaches out to share information, provide updates on new services, and explore opportunities for collaboration and new business.
IV. Actively Contributes to the Hummingbird Team’s Knowledge of Best Practices and Shared Experience in the Delivery of Services
- Generously shares knowledge, and offers support and guidance to team members in their work, by actively contributing to monthly team meetings, sharing information from workshops, readings, and experience in the delivery of services.
- Takes initiative to present or otherwise share new knowledge that is useful to team members in effectively planning and delivering Hummingbird services
Knowledge, Skills, and Abilities:
- Demonstrated ability to provide sound professional guidance, grounded in in-depth knowledge and experience in the field of aging, arts, and therapeutic therapeutic activity best practices
- In-depth knowledge of all aspects of the aging process, and conditions affecting older adults and adults with disabilities
- In-depth knowledge of the impact of clinical mental health issues in the aging population, including, but not limited to: depression, dementia, substance abuse, sleep and eating disorders, apathy, resistance, and assessment of danger to self and others
- Proven ability to exercise sound judgement in making decisions regarding mandatory reporting and legal issues
- Highly skilled in formulating holistic quality of life assessments and in developing Quality of Life Plans that incorporate effective use of resources, creative problem-solving, and a wide variety of quality of life activities
- Highly skilled in curriculum development and training
- Proven ability to skillfully navigate complex family and professional dynamics in order to overcome challenges and achieve positive outcomes for clients
- Resourceful and creative in the use of local and other eldercare resources
- Able to support clients, staff, and interdisciplinary teams from a strength based perspective and to inspire and help others to achieve their best work
- Impeccable attention to detail
- Integrity, honesty and commitment to high standards of excellence and professional ethics
- Commitment to working collaboratively with a multidisciplinary team
- Excellent listening and communication skills (written and verbal)
- Ability to prioritize work and manage time effectively
- Proficiency in Microsoft Office Suite, Google Drive, Google Chrome, Zoom
Qualifications:
- Mental Health Professional or comparable training and experience in Therapeutic Arts including a credential in music, art, recreation, drama or expressive arts therapies OR a bachelor's degree and 10 years of experience working with older adults using art and recreation
- A minimum of 5 years of experience working with older adults
- Empathetic and compassionate with a creative approach to developing individualized activity plans.
- Proficient in holistic quality of life, life enrichment, and engagement practices.
- Exceptional interpersonal skills with the ability to engage and comfort a diverse range of individuals.
- Excellent written communication skills and time management abilities.
- Experienced with G-Suite and video communication platforms like Zoom, FaceTime, and Google Hangouts.
- May transport clients as part of job responsibilities. Must maintain a valid driver’s license and meet the organization’s auto insurance requirements.
Why Sage?
- Impactful work: Every day, we're improving the lives of older adults.
- Work-life balance: We prioritize the well-being of our clients and our team.
- Innovation and support: We value your ideas and foster a learning culture.
- Medical, dental, vision, and FSA plans
- Employee Assistance Program
- 401(K) and 401(K) matching
- Employee Referral Program
- Annual pay increases
- Continuing Education
- Paid Holidays
- Paid Time Off
- Reimbursement of travel time and mileage within the serviced county for this position.
At Sage Eldercare Solutions, we celebrate diversity and are committed to creating an inclusive environment and building teams that represent a variety of backgrounds, perspectives, and skills. Sage is an equal-opportunity employer.
Please visit www.hummingbirdbroject.net
