Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of a Manager Business Excellence is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced.
Manager Business Excellence
Education: Any Graduate or Post Graduate
Experience: 8+ Years experience in Business Excellence, BE & overall management
Roles & Responsibilities:
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Conducting daily huddles, knowledge management, cross training as required
- Drive team to achieve process Service Level Agreements / metrics on productivity and Business Excellence within the established timelines
- Share status reports with business leaders for review on a periodic basis.
- Ensure adherence to engagement plans for team members
- Identify opportunity areas for improvement in Business Excellence & productivity
- Conduct performance appraisals for team members
- Follow the performance management grid & take immediate steps for any variance
- Ensure performance report (presentation/visual boards) is shared with team on a regular basis
- Ensure successful execution of the plans & strategies as laid out by management time to time.
- Engage with other processes to understand and implement best practices.
- Ensure performance report (presentation/visual boards) is shared with team on a regular basis
- Ensure successful execution of the plans & strategies as laid out by management time to time.
- Engage with other processes to understand and implement best practices.
- Total Business Excellence Management
Skills:
- Comprehensive knowledge of healthcare regulations, such as HIPAA, ACA, and relevant state-specific laws, to ensure compliance and mitigate legal risks. Through understanding of day-to-day Healthcare operation challenges and work around.
- Detailed understanding of Healthcare (Processing level)
- Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills
- Process improvement experience
- Ability to improve and/or transform teams processes across functions within the organization.
- Ability to understand basic data and take appropriate action.
- Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
- Ability to coach, train, and motivate employees and evaluate their performance
BangaloreIndia
