Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education : Bachelor’s degree or higher.
Experience :
8- 10 years of experience in reporting, data analysis and project/client management
Ideal candidature would be 8-10 + YEARS OVERALL EXPERIENCE WITH MIN 7+ years’ experience in WFM call Centre matrix by comprehensive and effective visualization.
Roles & Responsibilities :
As a Strategic Thinker :
Candidate must be from a contact Centre (strong knowledge of call Centre matrix) domain. Suitable candidate will be handling and supervising day to day work of MIS team (5 to 7 MIS analyst).
Generating and preparing MIS reports along with various adhoc reports as requested by management.
Work closely with business stakeholder and data analysts, to present WFM call Centre matrix by comprehensive and effective visualization (e.g. Excel chart and PowerPoint slides) to best deliver the actionable insights to business users. Understand basic knowledge and methodologies of data analytics.
A self-starter who is able to provide solution when needed.
As a Partner with Clients/ Stakeholders :
Investor Satisfaction :
Ensure planning function works towards maximizing revenue from operations.
Give timely inputs to maximize revenue and optimize cost.
Proactively reduce WFM cost.
Provide budgetary inputs to the finance team.
Actively participate in annual & quarterly budgeting process.
Customer Satisfaction :
Engage with clients / internal customers for value add.
Act as a consultant for the clients / internal customers.
Provide geography-specific inputs for new solution design.
Ensure that all new projects GO-Green from WFM perspective in the geography.
Employee Satisfaction :
Ensure high team morale.
Ensure development of the second level of leadership.
Ensure good work culture.
Coach/mentor and upskill the team.
Ensure learning and development of all team members.
As a Partner in Driving Results:
Assimilate data and analyze to create daily, weekly, monthly and quarterly reports.
Must have good written and verbal communication.
Exposure in client interfacing of International stake holders for US region.
Must be able to analyze reports to detect problems during data collection and help review data that has been collected.
Monitor data to identify trends and anomalies that might showcase abnormal behavior.
Must be able to interpret data, develop dashboards and reports.
Should be able to generate routine and ad hoc reports as required.
Ensure to monitor, update and smooth implementation of MIS reports.
Must be a team player, whenever required should be willing to support stake holder and adhoc requirements.
Must have a sound understanding of VBA Macro.
Must be willing to work in US. Shift (North America Time Zone).
Mandatory Skills :
Must be able to function successfully as a team player in a fast paced, customer-centric environment.
Strong and demonstrated analytical, data interpretation skills and problem-solving skills.
Ability to work independently at times and closely with senior stake holders.
Excellent communication and interpersonal skills.
Skilled in client handling and proactive communication with the customers.
Preferred Skills : Strong working knowledge of Excel, Power BI, SQL and database concepts.
Location:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.