Senior Associate - Pharma Operations – Prior Authorization

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.Senior Associate - Pharma Operations – Prior Authorization

Education: Any Graduate

Experience: 2-3 Years US Healthcare Pharma - Non Voice Experience

Roles & Responsibilities:

• Possess basic knowledge of US Healthcare Pharma - Non Voice

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the employee requirement well

• Adhere to attendance and punctuality norms

• Acquiring knowledge & skills of related areas of the process

• Processing claims/developing projects/handling calls, as per the process guidelines

• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks

• Adhering to the SLA, and understanding Quality & Auditing parameters

• Meeting assigned productivity goals

• Understanding and adhering to quality standards

• Meeting TAT

• Mentor & coach new members of the team based on requirement

• To act as a subject matter expert

• Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information

• Assumes responsibility for work activities and coordinating efforts

Skills:

• US health care (ERISA/HIPAA/State Mandates)

• Process SLA

• Awareness of ISO, ISMS

• Telephone etiquettes

• MS office

• Typing skills & computer skills

• Effective communication in English

BangaloreIndia