We are seeking an experienced and dynamic Program Management Director (PM) to lead our team supporting a large-scale Federal IT services contracts such as with the Government Accountability Office (GAO) and other finance and commerce programs and initiatives. This is a highly visible, senior leadership role responsible for the successful delivery of comprehensive technology information services across a complex, multi-disciplinary environment. The PM will serve as the primary point-of-contact with the Government and will be empowered to make decisions on behalf of our organization to ensure mission success.
As the Program Manager, you will be the face of our organization to the Government and the driving force behind contract performance. Your day-to-day responsibilities will include:
- Serving as the primary Government liaison — Act as the single point-of-contact for all contractual and programmatic matters, maintaining open, transparent, and proactive communication with Government stakeholders at all levels
- Leading a large, multi-disciplinary team — Provide strategic direction and day-to-day oversight for 50+ contractor personnel spanning diverse technical and functional disciplines across the TIS contract and associated task orders
- Driving program performance — Ensure the quality, efficiency, and timeliness of all contract deliverables, managing both technical operations and business processes to meet or exceed Government expectations
- Managing complex IT environments — Oversee the management and control of complex information systems architectures involving multiple disparate databases, network infrastructure, and communications subsystems
- Leading Agile program execution — Champion and manage a Scaled Agile Framework (SAFe) program environment, ensuring agile principles are consistently applied across all workstreams and delivery teams
- Managing cloud and service-oriented environments — Oversee on-premise and off-premise cloud-based service delivery, including the development, monitoring, and enforcement of Service Level Agreements (SLAs), Experience Level Agreements (XLAs), and performance metrics
- Collaborating with Federal IT leadership — Build and maintain strong relationships with GAO IT leadership and other federal service providers, aligning contractor services with agency mission and operational goals
- Negotiating and managing contracts — Lead contract negotiations, monitor service performance, and identify cost-effective solutions that deliver maximum value to the Government
- Proactively managing risk — Identify, communicate, and mitigate potential contractual, technical, or programmatic risks before they impact program performance
- Authorizing organizational commitments — Represent and commit the contractor's organization in response to Government issues, concerns, and decisions without requiring additional escalation
