WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:
Hybrid work schedule
A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays
Half-day Fridays for 5 months of the year
An exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson)
Healthy Lifestyle Benefit designed to support your well-being and active lifestyle
Opportunities to engage in the community and with industry partners
As our IT B2B Tech Support, you will be the on-the-ground technical and functional point of contact for Elastic, Salomon's B2B platform, supporting our North America Sales Operations and Customer Service teams. Based in New York, you'll close the time-zone gap with our support and engineering team in Annecy, giving NAM business users real-time responsiveness they wouldn't otherwise have.
Your main responsibilities will include:
User Support
KPI Follow-up & Improvement
Knowledge Base Management
Collaboration & Continuous Improvement
Support Console Contribution
You are a strong match for this role if you bring:
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 50 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This Job also requires driving and possession of a state issued Drivers License.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
🚀 Ready to be the go-to technical support expert bridging our North America business teams with Salomon's global IT organization? Apply now and join the adventure.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson. “The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports. Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France.